Welcome to the eApps' Online Customer Support System!
Our customer support system plays a key role in helping us respond to your
requests for information and service. It also allows you to keep track of the
status and communications of any request you submit. The system is easy to use,
allowing you to get what you need quickly and without major obstacles. Please
read the following tips to help you understand how to best use the system.
The new support system is integrated with ModernBill. Those customers that
are converted to ModernBill may access the key features of the new support system
from inside their private area.
There are three types of requests that can be made using the system.
- Technical Support - Any customer can submit a request for assistance
with an existing account through the home page of the system (http://support.eapps.com),
by sending an email in to support@eapps.com,
or from the private log in area of the new billing system (for those customers
that are converted to the new system). Technical Support requests are intended
for any request regarding the use and operation of your account. When submitting
your request, be sure to provide the following information:
- Company name
- URL of the site you are requesting assistance for
- Your name and contact info, including phone number and preferred email
address
- Description of the request
- Details, including symptoms or error message, as appropriate
- Customer Service - Any customer can submit a request through the
home page of the system (http://support.eapps.com),
by sending an email in to support@eapps.com,
or from the private log in area of the new billing system (for those customers
that are converted to the new system). Customer Service requests are intended
for assistance regarding the business matter of your account, including billing
and payment questions. When submitting your request, be sure to provide the
following information:
- Company name
- URL of the site you are requesting assistance for
- Your name and contact info, including phone number and preferred email
address
- Description of the request
- Sales Queries - Anyone can submit a request to our sales department. Any
customer can submit a request through the home page of the system (http://support.eapps.com),
by sending an email in to sales@eapps.com,
or from the private log in area of the new billing system (for those customers
that are converted to the new system). Sales requests are intended for questions
and assistance related to the services we have to offer and how to obtain
them. When submitting your request, be sure to provide the following information:
- Company name
- URL of the site you are requesting assistance for (if applicable)
- Your name and contact info, including phone number and preferred email
address
- Description of yoru request
Once you have submitted your request, you will receive a confirmation by eMail.
The eMail message will include a Ticket Key that will allow you to directly
access a specific request. If you forget your Ticket Key, you may use your eMail
address to have the system email you the Ticket Keys that are associated with
your email address.
The system has an easy to understand user interface that allows you to interact
with us. Please feel free to ask us if we can answer any questions or assist
you in any way.
We hope you enjoy our new customer support system. We look forward to serving
you!
