To: eApps Hosting Customers
Subject: Maintenance Outage
Date: Saturday, September 17, 2005 @ 10PM to Sunday, September 18 @ 2AM
Description: We have a routine maintenance outage scheduled for late Saturday September 17 to early Sunday September 18th. The impact of this outage will be minimal as it will involve rebooting some servers.
Services Impacted:
1) Control Panel - The Control Panel will be unavailable for up to 30 minutes at some time during the maintenance window. We advise all customers to avoid using the Control Panel during the maintenance window.
2) Virtual Servers - A small number of virtual servers will also be unavailable for 10 to 20 minutes during the maintenance outage for an overall server reboot. Customers who will be impacted have been notified. IMPORTANT - If you have been notified that your server will be rebooted, we recommend that you restart your virtual server from the Control Panel prior to the scheduled maintenance outage to ensure that it will restart properly. In nearly all cases, when a site does not operate properly after we reboot a server it is because of issues in the customer's virtual server that were not encountered until it was restarted.
If you have any questions about the upcoming outage, please contact support@eapps.com.