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FAQ - How can I get a file restored?

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VPS customers have a minimum of 7 days of backups of your files. There is a fee of $15 per request for the restoration of files or directories.

Virtual Machine in the Cloud customers do not have backups included. Backup protection is an optional add-on service. Customers must purchase backup space and then create a backup schedule. You may request assistance with the restoration of files or directories from your backups up to three times a month at no charge. Additional requests are $15 per request.

Call eApps Tech Support at +1-770-448-2100 (US) or +44 (0)20 8133 6940 UK), and press 2. You can also send an e-mail to, use our web form, or contact us via Skype ID: eappshosting. Please provide specific information about the directories and files be restored. Include your company name and domain name to prevent any delay for the restore. Also include what date you would like to restore from.

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