|The root user is the system superuser, and has the access rights to add, modify and delete any file or directory on the VPS with no restrictions.
|eApps support will never know what the password is for any user, including the root user. The passwords are encrypted, and we cannot retrieve them. We will not change them for you without verifying that you have the authorization to request those changes, and we will generally ask you to change them yourself with our direction. Do not send your passwords in support tickets.
|Because of the large number of SFTP clients available, it is not possible for eApps to offer support for any SFTP client beyond the most basic of configuration questions. It is up to the user to read all documentation and to fully understand how their SFTP client works.